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Delivery

Delivery and Carriage Information.

UK Mainland


For orders over £200.00 ex VAT carriage is free. Up to £200.00 carriage is £10.00

EU Customers

We have temporarily pausing sales to the EU until the problems due to covid border restrictions and confusion over the new customs clearance rules are resolved. From January 1st 2021 the UK has left the Single Market and Customs Union and therefore sales to EU countries are classed as export sales.

It is our understanding that to clear customs, parcel carriers will contact the customer to collect VAT at 20% before the goods are allowed to proceed to the customer. There seems to be various interpretations of a number of the new requirements and one of our parcel carriers are experiencing 20% of their consignments being rejected and returned to the sender.

We will review the situation February/March and hope to have a stable method of transportation to resume sales to our EU customers

 

Tracking

When our carrier collects your parcel it is scanned into their system, you will receive an email notification that your goods are on the way along with a 1 hour delivery slot. This service is not available when goods are shipped on a pallet.

Other Destinations

Most of our export customers from outside the EU use their own shipping agents, but we’re happy to arrange quotes or put you into direct contact with some of our recommended shipping companies. Just contact us and we’ll be happy to discuss your requirements

 Lead Times

UK (only) lead times are usually 2 weeks, sometimes quicker but can also be longer from September to Christmas. Overseas lead times are longer as the orders are usually much bigger pallet sized orders. You can check the current lead times on the right hand panel.

Payment by Bank Transfer 

 If you are paying by bank transfer please make sure that you specify to your bank that the amount you are transferring must be the amount to reach our bank and not reduced by currency or bank charges.  

 

 

 

 

 

 

 

 

 

Current Lead times

TRADE CUSTOMERS 

EU Sales: 

Due to delays caused by both covid border restrictions and confusion over new Customs rules, we have temporarily paused sales to the EU. For further information click the delivery tab.

Current lead times

UK2 weeks.

Pallet sized orders: 4 Weeks

Overseas: 2-4 Weeks

 

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