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BL Cosmetics Ltd Privacy Policy

INTRODUCTION

BL Cosmetics Ltd is committed to the new GDPR regulations which came into effect across the EU from 25th May 2018, replacing the Data Protection ACT from 1998. Protecting the privacy of our customers, and the information that they choose to provide to us, is of the utmost importance to us. This privacy policy operated by BL Cosmetics is to protect the privacy of all information given to us.

HOW WE USE YOUR PERSONAL DATA

We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.

The information we gather about you when you visit our website and order product from us is your name, address, email address and telephone number.

We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.

If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.

We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.

WHAT DATA DO WE HOLD

We hold the personal data that you supplied in the course of placing your order or enquiry.

The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.

We may hold notes of our communication with you through different channels including, but not limited to: email, and hard copy notes relating to your order.

HOW WE HOLD YOUR PERSONAL DATA

We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.

If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.

Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

CO-OPERATING WITH LEGAL AUTHORITIES

If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

TARGETED ADVERTISING

Up to 25th May 2018 we used an online mailshot program to keep in touch with our customers this kept limited online information simply an email address which enabled us to mail shot customers with latest product launches and special offers. We have since abandoned this and the only information we now keep is an electronic copy of your invoice data required by HMRC.

We no longer keep any electronic database with customer’s information. We do not keep a record of customer’s credit card details (except with the customers consent and knowledge).

If you make a purchase from us, your card information is not held by us and we have no access to the credit card information that you have used to pay for your order, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions. We simply complete your order and are able to process a refund.

YOUR RIGHTS

If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.

You have a number of rights in addition to those mentioned above, including access to the information (“the right to be informed”). If we process your data for marketing purposes on the basis of your legitimate Interest, you have the right to object. You also have the right to withdraw your consent to being marketed to, if you previously gave your consent.

You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.

We will never sell, or pass on our customers’ personal information, such as email address or any other information you provide to any other company, organisation, with the exception of such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.

HOW TO CONTACT US

If you have any questions or concerns, please do not hesitate to contact us at feedback@bodyline.co.uk or by phone on +44 (0)1803 559155